PLEASE READ THIS PRIVACY POLICY CAREFULLY

INTRODUCTION

CIMed Healthcare Sdn Bhd (hereinafter referred to as “we, us, our and CIMed Healthcare”), are bound by the privacy principles under the laws, regulations and codes of each of the countries mentioned above. The object of this privacy policy (“Privacy Policy”) is to protect the confidentiality of Personal Data and the privacy of individuals by regulating the way in which Personal Data is managed.

We respect your (‘your‘ or ‘you’ shall mean the party disclosing Personal Data) privacy and want you to be familiar with how we process your Personal Data (refer to definition section). This Privacy Policy describes our practices in connection with information that we collect from you through this website as well as mobile sites, applications, widgets, conferences, events, electronic newsletters communications or other services (collectively the “Services”) that provide a link to this Privacy Policy. We are not responsible for the privacy practices of any third-party websites that may be linked on our website.

We intend to deal with your information in a manner that is fair according to the laws and in line with your expectations and we encourage you to read and consider the information provided in this Privacy Policy to confirm that is the case.

WHAT PERSONAL DATA DO WE COLLECT?

CIMed Healthcare collects Personal Data that is reasonably necessary for or directly related to our functions and services. CIMed Healthcare collects Personal Data from or about you when we ask you for it and you provide it, when it is provided to us by your healthcare professional, and also through technology that collects the information automatically, such as cookies or other similar technologies.

CIMed Healthcare may collect Personal Data in a variety of ways. For example:

• In some places on our website, you have the opportunity to send us Personal Data about yourself. For example, you may fill out a registration form, a survey, or an e-mail form. You may also choose to allow us to personalize your visits to the websites, in which case we will ask you for certain Personal Data to make your visits to our web sites more helpful to you. When this information is combined with the non-Personal Data that we collect through cookies, we will be able to tell that you have visited our web sites before.
• We may collect Personal Data from you when you contact us for information on CIMed Healthcare products or services.

Personal data may be collected by CIMed Healthcare in the course of:

• Providing technical assistance about our products to a patient or healthcare professional
• Responding to product or service queries
• Sales calls or follow-up meetings with our sales representatives
• Participation in CIMed Healthcare sponsored programs, including educational programs and research grants
• Using our website, product information or other services, including through use of cookies

WHERE DO WE USE YOUR PERSONAL DATA?

CIMed Healthcare will use your Personal Data for the purpose for which it is collected, which generally includes the following purposes:

• During the sale, distribution or provision of medical devices, or services that have been requested by you or health care providers
• While supporting you and your healthcare professional or other care partners (as authorized by you) in your ongoing care, if you are a patient
• Administering training programs, clinical trials, or other similar programs in which you agree to be involved
• Compliance with regulatory requirements, such as maintaining a record of medical queries, complaints, adverse events, and recalls relating to our products

We may also use your Personal Data for the purposes listed below which include but not limited to:

• Provide you with updated product or safety information with respect to CIMed Healthcare medical devices, website, and services
• Send you material on our activities and products or developments in medical technology that CIMed Healthcare believes may be of interest to you
• Respond to your requests for information, product, services including managing your online accounts and providing warranty service where this applies to products
• Provide you with general health information for educational purposes, where this is permissible, such as information about certain health conditions, as well as information about our products and services
• Resolve or track the status of issues raised by consumers on products or services
• Manage, plan, and arrange meetings between you and CIMed Healthcare representatives
• Generate customer lists for the purposes of market research
• Manage accounts and ensure that we receive payment for our products
• Verify your age or identity as needed for us to provide our products and services safely and lawfully
• Improve our products, services, and overall therapy management
• De-identify your information by removing all personal identifiers (your name, e-mail address etc.) so that the information is no longer Personal Data and can be used for other purposes
• Protect someone’s health safety or welfare
• Comply with a law or regulation, court order or other legal requirement
• Undertake other activities for which you have consented we can use or disclose your Personal Data
• We will only use or disclose your Personal Data for a purpose that was not the primary purpose for which we collected it, if we are required, authorized or permitted by law or a court / tribunal order to do so.
• Sometimes we may collect sensitive Personal Data if you disclose it to us, or as part of providing services to you. When dealing with sensitive Personal Data, such as your health information, for a purpose that is not directly linked to the primary purpose of collection, CIMed Healthcare will generally seek your consent before using Sensitive Personal Data. In only very limited circumstances, such as where we are required by law to disclose information or in the event of a serious threat to your life or health, will we use or disclose your health information for other secondary purposes to the extent necessary in the circumstances without your consent.

SHARING AND DISCLOSING YOUR PERSONAL DATA WITH THIRD PARTIES

We may disclose Personal Data:

• To third party service providers engaged by us so that they may perform services for us or on our behalf
• To third party service providers engaged directly by your healthcare professional, so that they may perform services for your healthcare professional or on their behalf
• If you are a patient, to care partners who you nominate to receive information and notifications about you and your care from CIMed Healthcare
• Where we are authorized or required by law to do so or are permitted to disclose the information under the laws and regulation
• If you have expressly consented to the disclosure or consent may be reasonably inferred from the circumstances

If you do not wish to receive information or materials about CIMed Healthcare products and updates, you may request not to receive these marketing materials. Once CIMed Healthcare receives your request, we will add your name to a no contact list for marketing purposes.

HOW WE PROTECT YOUR PERSONAL DATA

We use reasonable physical, administrative, and technical safeguards to protect your Personal Data from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. Access to the Personal Data is restricted to those employees and third-party service providers who need to use the data, who have been trained to handle such data properly and observe strict standards of confidentiality.

While CIMed Healthcare cannot guarantee against any loss, misuse, or alteration to data, we take security safeguards as are reasonable in the circumstances to prevent such occurrences. If you have a reason to believe that your interaction with us is no longer secure, please immediately notify us.  

CIMed Healthcare destroys or permanently anonymize Personal Data that we no longer need, where permitted.  CIMed Healthcare ‘s policy is to not keep Personal Data for longer than it is required for the purposes for which the information may be lawfully used or disclosed.   

YOUR RIGHTS AND CHOICES AVAILABLE TO YOU

You have the right, in most cases, to access your Personal Data at any time. CIMed Healthcare takes reasonable steps to ensure that any Personal Data we hold about you is up-to-date, accurate, relevant, not misleading and complete. If you would like to submit a request to access, correct, update, restrict the processing, or delete your Personal Data, or if you would like to request an electronic copy of your Personal Data for purposes of transmitting it to another company (to the extent these rights are provided to you by applicable law), please send such requests by email to care@cimedhealthcare.com  

There are some circumstances in which we are not required to give you access to your Personal Data.  CIMed Healthcare shall take such steps as are reasonable, to attach a statement provided by you to the information of the corrections sought. CIMed Healthcare may not accommodate a request to access, change or delete Personal Data if it believes doing so would violate any law or legal requirement, or cause the information to be incorrect. In those circumstances, if requested by you. If we have based our collection or use of your Personal Data on your consent then you also have the right to withdraw your consent at any time in the same way as it was given, or by sending a request in the above manner.

 

HOW CAN YOU CONTACT US?

If you have questions about your information, please contact us by e-mailing us at care@cimedhealthcare.com. Alternatively, you may send a letter to the following address:

CIMed Healthcare Sdn Bhd
C-6-1 & C-6-3A Lobby C,
Melawati Corporate Centre,
Lot 29242, Jalan Bandar Melawati,
Taman Melawati, 53100 Kuala Lumpur.

Or call the following contact numbers (Monday – Friday; 8:30am-5pm):

General line: 03-4101 0668

CIMed Healthcare Careline: 010-831 9863

In all communications to CIMed Healthcare, please include the email address used for registration (if applicable), the website address or the specific CIMed Healthcare program to which you provided personal information and a detailed explanation of your request. We will do our best to respond to all reasonable requests in a timely manner.

UPDATING OUR PRIVACY STATEMENT

CIMed Healthcare reserves the right to amend this Privacy Policy at any time. If CIMed Healthcare changes its privacy practices, a new Privacy Policy will reflect those changes and the effective date of the revised Privacy Policy will be set forth in this paragraph. This Privacy Policy was last updated on 1 March 2024 and is effective as of that date.